Red heart keychain

Shipping policy

• We ship worldwide
• Free shipping on orders over 500€

Shipping methods:
Slow (Post Office)

• Europe 8-12 working days
• North America 15-20 working days
• South America 15-20 working days
• Russia 12-15 working days
• Rest of the world 15-20 working days
• Canada 15-25 working days

Express (TNT, DHL, ELTA Courier)

• Greece 1-2 working days (FREE Shipping)
• Europe 2-3 working days
• North America 3-5 working days
• South America 3-5 working days
• Russia 4-7 working days
• Rest of the world 3-5 working days
• Canada 3-5 days

Please notice that most of our products are made to order (check product description). So, the estimated delivery time of your order will be the time we need to make the product plus the shipping time

Return Policy

• You have the right to return any accessory or fur, within 5 days from the day upon delivery
• The products must be in the condition in which you received them, accompanied by the receipt of purchase.
• You have to return the item as you receive it, with the labels on it and in the package.
• Our company bares no responsibility for damages that may be caused during the return of the products.
• We will only accept shipping services that provide online tracking.
• All goods will be inspected on return.
• We will refund the price of the products and not the shipping costs.
• Your refund will be completed within 3 days from the day we receive the returned products.
• In case of a return for change, in any fur or accessory, the shipping charge bears down on the client, same for the shipping charge to resend the new item.
• Please notice that some screens are changing the color of the product, please have that in mind when you choose a product and check it on different screens if you have the possibility to avoid any mistakes.
• If a customer wants special changes on the original design (add details, add a collar, make longer or shorter, change sleeves design, etc..) we can make it but we will not accept a return or exchange of the product.
• Papel Furs reserves the right to modify or renew the terms and conditions of transactions. Any such change will be disclosed through this e-shop website. It also reserves the right to change the content of the website (price, availability, photos, description, etc.) without prior notice. It is clarified that the change of terms does not include orders you have already made.

How to make a return

• Contact us by email at info@papelfurs.com
• You will get an email with return instructions.

Failed Orders
If you try to order a product from our store and the transaction cannot process please contact your bank and also with us

Cancel an Order
You can cancel any order before shipment, the cancelation fee is 3.5%.

Customs and Taxes
For all customers, we don’t cover all customs and import duties. You will be responsible for any customs and import duties payable.

FAQ

“How long will it take to make your fur?”
In the description of every product, we write how many days we need to make it, if it’s not already ready to be shipped.
Usually, we need 5-7 days if there are pelts on the fabric, if not we need 7-14 days to make, you will be informed by mail if there are no pelts to make your order and how long it will take!
All fur accessories are in stock, and they are shipped a day after your order, or the same day if the order occurred before 12:00 pm (GMT +2). Fur slides are made to order in every size (1-2 business days handling time).
” What is the quality of our furs?”
All the fur clothing and accessory that you will find in our site is made of pelts that sold in certified auctions: Blackglama, Saga, Kopenhagen Fur, Sable, Nafa, American Legent , the pelts originated from unique farms that produce the world’s finest pelts.

Quality and welfare are important to us and as such we do not use fake or low-quality fur in any of our items.

We also offer more economically priced fur items using cropped pelts. If a product is made from cropped fur pelts, we will clearly indicate this in the product description.
” How you can be sure about the size.”
Just give us your bust, waist, hips, shoulder width and sleeves measurements and we will make your fur fit perfectly on your body.

” Payment methods”
You can pay through PayPal, debit/credit card, or you can deposit in the bank account.

“How do we ship the fur to you?”
We use Elta Courier, Hellenic Post Service, DHL and TNT for the safe and reliable transfer of our products.